Digita Live Help is a revolutionary new tool that lets you communicate live with customers via your website seamlessly, with no downloads or applets being installed on the customer machine, providing a safe and secure chat environment, while also meeting the demands of the business:
- Boost employee productivity
- Encourage use of the website versus telephone
- Establish your brand as a technical leader
- Attract new business
- Delight customers
- Reduce complaints
Using Digita Live Help, you can greatly reduce the number of calls to your business, instead managing those enquiries online. One of the great benefits of bringing Digita Live Help into your organisation is that your support staff can multitask 3 or more enquiries simultaneously.
Businesses that careOnline chat doesn't neccessarily signify the end of the phone call, but more and more businesses that are passionate about customer service know that online chat facilities mean a business is comitted to excellent customer service and wants to speak to their customers, rather than businesses who hide behind long wait times and mind-boggling IVR systems.
Improve AttendanceOnline chat is far less stressful versus traditional telephone conversations. Customers CAN STILL SHOUT! but the operator on the other end doesn't feel that customers wrath, but at the same time can empathize. Also, in a telephone driven business, if someone looses their voice, they can't work, but if they're fit enough, they can still handle customers using the online chat tool. It's a great way to improve your sickness levels.
What offshore callcentre?Businesses that use offshore call centres recognise that a percentage of their customer disatisfaction will be driven by accent problems. With an online chat tool, that distinction is gone and the customer experience inscreases as a result, leaving a very satisfied customer, unaware that their call was handled 1000 miles away.
- Communicate online
- Boost productivity
- Delight customers
Digita Live Help will be released on September 24th 2008, so register your interest now, and we'll mail you as soon as it becomes available, plus, by registering you be eligable for a massive discount.
Just complete the form below with your name and email address and we'll give you more details about the asset manager, as well as giving you access to exclusive technology previews.